I know lots of you are in IT, so probably already very familiar with The Daily WTF (for the stunningly squeamish, it stands for "Worse Than Failure.") During an archive binge I discovered the Hangar Management System story. Maybe I'm underestimating the cost of writing enterprise software, but when you look at the fines, reaccommodation and ferry costs, the accumulated delays of Klaus and his minions looking up all the procedures in unindexed PDFs, then looking them up again in the update manuals must warrant a real system. When accessing that information is an onerous multi-step procedure and time is a factor, how can they not be tempted to not look everything up. Assuming you know the correct part or procedure on an airplane can have even more disastrous consequences. There were no deaths or passenger injuries in that incident, but it could easily have been a hull loss with no survivors.
The fact that a visiting college student was the one who discovered that the buzzword compliance of the hangar management system went only as far as the folder names suggests that there isn't a high level of interest in either efficiency or safety there. You can see mechanics sometimes working on airplanes with little CD readers: you'd think they were catching up on their netflicks queue until you saw that today's feature was the technical specs of the airplane. Sounds high tech and expensive, but I imagine the time saved makes up for the cost of the devices pretty quickly. They could have enhanced reality goggles for instructions on carrying out tasks. They could have built in checklist management, parts inventory and timekeeping functions, too. Aviation is an industry where time is a lot of money and mistakes are lives, so it's not beyond the bounds of reason. I won't be too surprised if someone tells me that such a system is already in use for the B787. But sadly I won't be too surprised if a reader has firsthand knowledge of the horrific code lurking inside modern avionics.