tag:blogger.com,1999:blog-10000144.post6015260853917482644..comments2024-03-13T09:47:40.487+00:00Comments on Cockpit Conversation: On Keeping Your Mouth ShutAviatrixhttp://www.blogger.com/profile/13634111275860140084noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-10000144.post-23975496457839067702009-11-26T18:52:11.678+00:002009-11-26T18:52:11.678+00:00Having spent 25 years working for a large corporat...Having spent 25 years working for a large corporation, I'm not surprised. There are lots of benefits to working for large companies, but also downsides, including a need to carefully follow rules. Excellent IT people are always in demand. Hopefully he's already found another job. And I bet it's with a smaller company!Max Trescotthttp://www.trendsaloft.comnoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-3369358651372524932009-11-20T21:37:46.916+00:002009-11-20T21:37:46.916+00:00When I joined my current company, it had about 20 ...When I joined my current company, it had about 20 to 25 people in it (even though it was a sub-part of a larger company, it was autonomous).<br /><br />That company grew over a few years, as a result of takeovers, management buyouts, and external financing.<br /><br />Finally, 2 years ago, the business was sold: I now work for a small part of a multi-billion dollar world-wide business, with all the baggage that goes with it.<br /><br />As a technical consultant, if someone wanted to rent my brain and body, I used to just speak to whoever needed the job doing (the sales team would arrange the price) and go and do the job.<br /><br />We now have a "consultancy booking" team, who insist on a "scope of works" etc etc. I have to fill in timesheets, detailing the 10 minutes I spend on a pre-sales suppport call (luckily, getting coffee and going to the toilet gets covered by a "catch-all" of "housekeeping, email etc" :-) )<br /><br />Once the recession goes away, I really must do something about moving somewhere a bit smaller... I do NOT enjoy being part of a big company......<br /><br />(good relevant word verification today: "wingies"...)Paul Bnoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-90828099240357927692009-11-20T17:40:42.906+00:002009-11-20T17:40:42.906+00:00Cirrocumulus said: "Fear of bad publicity? W...Cirrocumulus said: <i> "Fear of bad publicity? Would you expect to *avoid* bad publicity by sacking an IT geek for telling the truth?"</i><br /><br />Mind you, I'm not defending it, just observing that I don't find it terribly surprising. Maybe I'm too cynical. The bad publicity generated by the firing is a unintended consequence occurring at at least a step removed from the immediate act, putting it well out of the realm of that which would be anticipated by the type of folks making those sort of decisions.A Squarednoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-71942657824496753912009-11-20T13:41:27.688+00:002009-11-20T13:41:27.688+00:00Before the good news in his e-mail he says the web...Before the good news in his e-mail he says the website has autonomous areas creating their own content without central control, and that it would be better if they had central control. Diverse orgs often have that civil war round their websites. I bet his sacking was instigated by forces loyal to the autonomous warlords.<br />They probably didn't even read the rest of the e-mail.<br />Fear of bad publicity? Would you expect to *avoid* bad publicity by sacking an IT geek for telling the truth?Cirrocumulushttps://www.blogger.com/profile/11357630236254664430noreply@blogger.comtag:blogger.com,1999:blog-10000144.post-9778467089200270752009-11-20T06:01:23.641+00:002009-11-20T06:01:23.641+00:00You want a bad website, try a US federal governmen...You want a bad website, try a US federal government site. Any agency. FAA.gov comes to mind, but any one will make AA shine by comparison. <br /><br />Reading the letter, I wasn't terribly surprised it got him fired. He was running his mouth publicly about a bunch of company laundry. Not saying it was right, just not unexpected.A Squarednoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-85152869525277312502009-11-20T05:21:58.025+00:002009-11-20T05:21:58.025+00:00I was completely unsurprised by this story when I ...I was completely unsurprised by this story when I first heard it. All big corporations are sensitive to talkative employees, but the airline industry as a whole is nearly paranoid about employees divulging any info other than the pre-approved company lines. There are a lot of things I don't like about the way airlines do business, but I kind of understand this one. <br /><br />For those of us on the flight ops side of the airline, the paranoia starts with the scrutiny by federal authorities, where you don't want to risk any kind of digital record of noncompliance getting onto the internet. Even if the FAA don't spend their days surfing the web looking for cockpit pictures, you can bet some zealous member of the public is going to be horrified at the story/picture/video they found online showing something potentially dangerous and send it to the FAA in the interests of "public safety". That's kind of the problem right there - the general public is way more interested in how airlines do their business than in almost any other industry outside of professional sports. Any person reading your blog can probably name three or four hugely popular sites involving discussions/pictures of airline facilities, planes, and business practices. The airlines are under a lot of public scrutiny and their business is thus incredibly susceptible to public opinion. Airlines routinely settle frivolous lawsuits out of court that they would surely have won just so they wouldn't get a tiny bit of negative publicity. During my tour of duty in airline management I saw first hand how employees innocently being honest on the internet can lead to big headaches for the company. My company never terminated anyone for it, but there were a few stern discussions about the virtues of discretion.<br /><br />Which brings me back to <i>this</i> blog. My days in management made me very careful with what I put online. Admitting that I'm a female pilot flying for an airline in the US is about as detailed as I like to get on an open site. I've always been impressed by the way that you manage to write such entertaining accounts of your professional work without disclosing information that would identify your employer.<br /><br />(And yes, American's site is pretty bad.)Syradnoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-29230066255099987912009-11-20T03:32:53.594+00:002009-11-20T03:32:53.594+00:00I have tried to use the American Airlines website ...I have tried to use the American Airlines website and found it so difficult to use that I rearranged my flights to avoid the Airline.<br /><br />As a side note, their airline lounges are not showpieces either(the Two that I have had experienced, Buenos Aires & Lima)Steve at the Pubhttp://www.the-public-house.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-10000144.post-84442466553389313462009-11-20T03:08:42.877+00:002009-11-20T03:08:42.877+00:00Everything dpierce just said makes total sense -- ...Everything dpierce just said makes total sense -- which yet keeps me feeling good about working in the sub-minors.Michael5000https://www.blogger.com/profile/10148584819327475239noreply@blogger.comtag:blogger.com,1999:blog-10000144.post-10411860858845820952009-11-20T02:16:04.493+00:002009-11-20T02:16:04.493+00:00I agree, the site is horrible. At first glance, I...I agree, the site is horrible. At first glance, I'd assume it belonged to a fare scalper, and would move on to another site.<br /><br />That said, I'm not sure the guy's termination was purely a function of agreeing that his site has deficiencies. With any project to roll-out new customer functionality that I've ever taken part in with a client, major or minor, keeping the lid on upcoming changes is a major concern. Marketing doesn't want the thunder stolen from their new feature launch, the CFO doesn't want the competition to know they're putting money into their web site, the CEO doesn't want to give away any information about what they see as their next big market (even little hints at functionality can give that away), and the partner relations people don't want their business partners mad because "they're working getting the web site to directly give away info that people used to have to get through us".<br /><br />In other words, companies like to keep tight control on customer facing information. What might seem minor can give a lot away, especially in an industry in tight financial condition.<br /><br />Right or wrong, the little bit of information the guy leaked out would've generated days of "damage control" conference calls within some of the clients I've worked with. Working with the majors is (at times) more about politics than useful output.dpiercehttps://www.blogger.com/profile/03397601206317363858noreply@blogger.comtag:blogger.com,1999:blog-10000144.post-35957632567130774162009-11-20T01:32:33.278+00:002009-11-20T01:32:33.278+00:00You see, this kind of thing that has always made m...You see, this kind of thing that has always made me feel a sense of dread whenever I've even THOUGHT about working for a large corporation. I'm all for professionalism, but I find it pretty creepy when peoples' livelihoods are dependant on their doggedly refusing to acknowledge the obvious. <br /><br />And even from a business perspective, American's attitude is problematic. Two of the things most likely to win my affection for a company are noticing that employees are allowed to be fully human in the workplace and, if something goes wrong, seeing the company face up to it in a mature manner. Their employee won Curtis' affection and mine, and yours I think -- he shoulda got a raise. Instead, they turn the situation into a great big black eye. Dummies.<br /><br />[It's hardly surprising that AA is graphic-design challenged, by the way, since their planes have been the wallflowers of the commercial skies for decades.]Michael5000https://www.blogger.com/profile/10148584819327475239noreply@blogger.com